Privacy Policy

• Account information. When you create an account we collect your email address and, if you set them, your name and workspace details. If you sign in with Google, see the Google user data section below.
• Workspace content. Content you add to power your agents: knowledge-base documents, crawled pages, database connection settings, and approved query templates. Database credentials are stored encrypted and used only to run the query templates you approve.
• Conversations. Messages exchanged with your agents (including by your end users through embedded widgets), and escalation tickets created from them.
• Billing information. Payments are handled by our payment processor; we do not store card numbers. We keep records of your plan and invoices.
• Usage data. Standard logs and privacy-respecting analytics (page views, approximate region, browser type) used to operate and improve the service, plus error reports when something breaks.

If you choose to sign in with Google, we receive your name, email address, and profile picture from your Google account. We use this information only to create and secure your ResolveIQ account and to display your identity inside the product. We do not use Google user data for advertising, we do not sell it, and we do not share it with third parties except the infrastructure providers that host our authentication service.

ResolveIQ’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

• Provide, maintain, and secure the service.
• Generate agent answers: your knowledge base and permitted query results are provided as context to AI models to answer the question asked.
• Send transactional email such as ticket replies and account notices.
• Process payments and manage plans.
• Diagnose problems and improve reliability.
• Comply with legal obligations.

We do not sell personal information.

Agent conversations, together with the relevant workspace content, are processed by third-party AI model providers (such as Anthropic) to generate responses and by embedding services to index your knowledge base. We use providers under terms that prohibit them from training their models on your data.

We share information only with service providers that help us run ResolveIQ — hosting and database infrastructure, authentication, AI model providers, payment processing, email delivery, analytics, and error monitoring — each bound by their own confidentiality and data protection obligations. We may also disclose information if required by law or to protect the rights, safety, or security of ResolveIQ or its users.

We keep your information while your account is active. If you delete content, a workspace, or your account, we delete the associated data from production systems within a reasonable period, subject to residual copies in backups that expire on a rolling schedule. You can request deletion at any time by contacting us.

Data is encrypted in transit and at rest. Database credentials you connect are additionally encrypted at the application layer, and agents can only run pre-approved, parameterized query templates — they never author their own SQL. Access to production systems is restricted and audited.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at the address below and we will respond within the timeframe required by applicable law.

ResolveIQ is not directed to children under 16, and we do not knowingly collect personal information from them.

We may update this policy from time to time. If we make material changes we will notify account owners by email or an in-product notice before the changes take effect.

Questions or requests about this policy: support@resolveiq.co.